Expert Success
- Total activity 167
- Last activity
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Activity overview
Latest activity by Expert Success-
Expert Success created an article,
I didn't receive the product. What should I do?
If you didn't receive your free product in the mail, please contact Expert Support. Our team will reach out to the brand and track down your package or request a new one from the brand as soon as p...
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Expert Success created an article,
I received the wrong product. What should I do?
If you received the wrong product in the mail, please contact Expert Support as soon as possible. In your message, please: Describe the product that you received in the mail, what's wrong with it ...
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Expert Success created an article,
I received a damaged product or package. What should I do?
If you received a damaged product or package, please first try to refuse the package and/or note the damage with the shipping carrier during the delivery. If you cannot refuse the package, please c...
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Expert Success created an article,
How do I get tracking information for my product?
If the brand provides ExpertVoice tracking information, you will receive an automated email with the tracking number for your product. If you need to update the shipping address on your application...
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Expert Success created an article,
Can I contact the brand directly about my experience with the product?
If you get accepted into a brand's product sampling campaign, we encourage you to share your authentic feedback about the brand and free product that you receive throughout the campaign. After you ...
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Expert Success created an article,
What are the guidelines for the photos and/or product reviews that I share?
The brand will provide any specific copy and imagery guidelines for you on the product sampling campaign landing page. Please check this page for more detail about what types of content the brand i...
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Expert Success created an article,
What is an FTC disclosure? How do I disclose correctly?
An FTC disclosure is a prominent statement that disclaims your relationship to brands that pay you to sponsor or otherwise promote their products. Please learn more about FTC disclosures and how...
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Expert Success created an article,
What happens after I complete all of my required product sampling campaign activities?
After you complete all of your required product sampling campaign activities, you will receive a thank you email and notification on ExpertVoice on behalf of the brand. If you’d like to qualify fo...
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Expert Success created an article,
If I don't complete all of the product sampling campaign activities, what happens?
If you do not complete a campaign activity, you will not receive automatic reminder emails to finish the other upcoming activities. You will however, receive an automatic reminder email and notific...
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Expert Success created an article,
Do I have to complete all of the activities in the product sampling campaign?
Yes, please complete all of the steps in the campaign as outlined in the campaign guidelines and landing page. If you cannot complete all of the steps in the campaign due to an unforeseen reason, ...