Frequently Asked Questions:
What does “unlock your perks” mean and why do you keep saying it?
It’s one of our favorite things to say! ExpertVoice has partnered with hundreds of brands that want to reward people who are passionate and experienced with insider access, sneak peeks, product seeding and exclusive discounts. In order to access these awesome benefits, you have to prove that you’re an expert. Once you affiliate with a group and show us what you’re made of, you can unlock your perks.
What does it mean to have access to a brand?
Some of the biggest brands in the world allow you to interact with their exclusive content - learning more about their products, providing your feedback, chances to test new products and the opportunity to shop their store at an awesome discount. Not everyone gets these perks, however, only experts whose passion and experience match the brand's theme and values. Brands target experts based on groups, so once you’ve joined a group that a brand is targeting, you’ll have access to that brand and its benefits.
For example: Black Diamond is a climbing brand that’s looking for experts who are members of climbing gym groups. If you join one of those groups, you'll get access to Black Diamond and its perks.
How many groups can I affiliate with (join)?
There is no limit. If, for example, you work retail at a ski shop but teach fly fishing on the weekends, you’re an expert in both – and we think you should be rewarded for all that knowledge.
Why do I lose access to a brand?
You may lose access to a brand because your group affiliation has expired and it’s time to update. If you notice you're missing a brand, go to your profile and check the Affiliations section on the left-hand side. Expired affiliations will have a red “EXPIRED” under them. Click on that “EXPIRED” alert to renew. In some instances, you no longer have access because that brand is no longer with ExpertVoice.
Why don’t I see any brands on my homepage feed?
This can happen for a couple reasons.
- You haven’t joined a group yet.
- This is an important step in unlocking your access to brands — and it’s easy to do. Just follow our step-by-step guide here (redirect to I Want More Brands page) to find and join a group that matches your expertise. Then your expert perks will be unlocked and you’ll see brands on your feed.
- Your affiliation application is still pending.
- Because of the exclusivity of ExpertVoice, we want to make sure our experts are legit. You are part of an elite group, and we do our due diligence to make sure no one is cheating the system. It usually only takes a day or two for us to confirm your group affiliation, but if it’s taking longer or you want to ask questions, contact our Expert Success Team – they’re here for you.
Why do I sometimes have more than one store available for a brand?
Based on brands’ targeting, they may want to offer some groups a certain discount, and other groups a different perk like a sneak peek or early access to a new product. If you’re part of both of these groups, you’ll see both stores so you can choose. If we were you, we’d choose the one with the better discount.
Sometimes there may be a special promotion for a new product. One store may have just that product (or product line), while the other store has the products you’d typically see. You’re free to explore each store and decide which one has the goods you’re most interested in.
What if I work for two groups that have access? Is there a way to merge my account vs. having two separate ones?
If you have one account and want to add additional groups to your account, you can do that by logging in to ExpertVoice, click on “Profile” from the dropdown menu on the top right of your screen, and click on “Add Affiliation” under the Affiliations window on your profile page.
We only allow one account per member. If have multiple accounts we will need to to “merge” the accounts, we can do that by deactivating one account and adding your email address to the other. However, any activity (such as Edu-Games completed, purchase history, work history, profile, etc.) from the deactivated account will not transfer to the active account. The benefit is that either email would now log them in to the same account. To do this, you can reach out to our Expert Success Team.
What affiliations give me access to which brands? It’s hard to see the reason to add more affiliations if I don't know what the benefit will be.
The more affiliations you add, the more brands you gain access to. Adding group affiliations associated with different types of activities give you the best chance to expand the brands you see on your feed. For example, if you work at Dave’s Climbing Gym and teach climbing at JoAnn’s Climbing Camp during the summer, both of those affiliations would probably get you similar access from our climbing brands. However, if you were to add that you are a scuba instructor, you’ll most likely gain access to new brands with diving products.
How does affiliation work if you part ways with a retailer?
Unfortunately, you’ll almost certainly lose access to some brands when you part with your retailer. However, those brands may not be gone forever. Update your group affiliations and you could regain access to some of the brands you lost.
We know things change and you may not stay with a retailer forever. This is why we advise experts to use their personal email address as their login. That way, if you do part ways with your retailer, you can still maintain access to your account and we can still communicate with you. For example: You sign up with an @REI.com email address but leave REI. We continue sending emails to your REI email, but you never receive them. But, if you signed up with an @gmail address, ExpertVoice can still communicate with you.
Don’t forget that some professions, regardless of where you work, are their own groups, like chefs, veterinarians, personal trainers, etc.
If a brand isn’t currently available to me, can I “apply” to get access to that brand?
You can’t apply directly to brands, but you should let us know by contacting our Expert Success Team. We have so many groups and professions that we work with that we may be able to help you find additional affiliations.
We also communicate our experts’ feedback with our brands regularly, so we’ll let them know. If the case is compelling, brands can and do make those changes (sometimes very quickly).