Typically delays in orders are due to the processing and shipping procedures of our brand partners. One of the ways brands keep the costs of these special buying programs down is by processing orders in batches. Most brands state in their order rules what their standard order processing time frame is, but the average ship time is typically between 2-4 weeks.
A brand's order guidelines can be found when you enter the brand's store; they are also sent as a link in the email you received when your order was submitted. Finally, they can be seen by clicking the "need help" button within your order history for that specific order.
If your order is not processed within the brand's stated time frame, please contact our Expert Support team so we can look into this for you.