Many of our Experts report seeing a “pre-authorization” charge on their bank or credit card statement. It is used by a manufacturer to ensure that there are sufficient funds in your account to cover the order. The pre-authorization will disappear from your account statement and be replaced by the actual charge once the order is shipped.
In the event the order is cancelled, the pre-authorization will be voided and should disappear from your statement after a few days. If you have received your purchase and the correct amount is not reflected on your account within ten business days please let us know.