We allow our brand partners to set order guidelines for this program, which they may implement in order to help keep the cost of the program down. Unfortunately, because of this, there are typically no exchanges or returns for correctly shipped items.
Please reference the order guidelines to see the brand's return/exchange policy. Each brand's order guidelines can be found when you enter their store; they are also sent as a link in the email you should have received when your order was submitted. Finally, they can be seen by clicking the "Need Help" button within your order history for that specific order.